Privacy Policy

Privacy & Data Protection

At Lux Lane, we respect your privacy and are committed to protecting your personal data.

Information We Collect

When you make a booking or use our services, we may collect:

• Name, contact (phone, email)
• Pickup & drop-off addresses, dates, times
• Payment details (in a secure, tokenized form)
• Flight numbers (for airport transfers)
• Device & usage data for analytics and service improvement

How We Use Information

Your information is used to:

• Process and confirm bookings
• Communicate with you (updates, support, notifications)
• Match chauffeurs and route planning
• Improve our services and analytics
• Meet legal or regulatory obligations

Sharing & Disclosure

We may share your data with:

• Chauffeur providers — limited to necessary booking details
• Third-party service providers (payment processors, analytics)
• Authorities or legal parties when required by law

Data Security & Retention

We implement industry-standard security measures to protect data. Your personal data is retained only as long as needed for service provision, legal compliance, or dispute resolution.

Your Rights

You have the right to access, correct, or delete your personal data. To exercise these rights, contact us at our support email.

Changes to This Policy

We may update this privacy policy; changes will be posted here with an effective date.